Due to the specialty nature of Alaskan reindeer products, our refund policy is categorized by item type to ensure safety and quality standards.
Non-Returnable: Due to food safety regulations, perishable food items cannot be returned.
Damaged or Spoiled Goods: If your order arrives damaged or is no longer frozen/chilled due to a verified carrier delay, you must notify us at [Insert Email] within 24 hours of delivery.
Required Documentation: To process a claim, please provide your order number and clear photographs of the product and the shipping box.
Resolution: At our discretion, we will either issue a credit, ship a replacement, or provide a partial refund.
Return Window: You have 30 calendar days to return an item from the date you received it.
Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
